Effective Date: May 12, 2026

At Fenwick Home Services ("we," "our," or "us"), we value the privacy of individuals who use our website and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, share, and protect your information when you visit our website, contact us, request services, or otherwise interact with us.

By using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.

Personal information is information that identifies or could reasonably be used to identify a specific individual. Personal information does not include anonymized, aggregated, or deidentified information.

When you contact us, request a quote, schedule services, subscribe to updates, or complete forms on our website, we may collect information such as:

• Name 
• Email address 
• Phone number 
• Mailing address 
• Property address 
• Service preferences 
• Any additional information you choose to provide 

If you communicate with us by phone, email, text message, social media, or through our website forms, we may retain copies of those communications and any information you provide to help us respond to your inquiries and improve our customer service.

When requesting roofing, flooring, gutters, fencing, patio covers, window coverings, or other home services, we may collect information related to your property, project scope, insurance claims, photos, measurements, and service history.

If you make a payment through our Services, payment information may be collected and processed by secure third-party payment processors. We do not store complete credit card numbers or sensitive payment credentials on our servers.

When you use our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address 
• Browser type 
• Device type 
• Operating system 
• Pages visited 
• Time spent on pages 
• Referring websites 
• General geographic location 
• Website interaction data 

This information helps us improve website functionality, performance, and user experience.

We may use cookies, pixels, analytics tools, and similar technologies to:

• Remember user preferences 
• Improve website performance 
• Analyze website traffic 
• Understand customer interactions 
• Deliver relevant advertising and marketing 

You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly.

We may use third-party services such as:

• Google Analytics 
• Google Ads 
• Meta Ads Manager 

These third parties may collect information according to their own privacy policies.

We may use your information to:

• Provide requested services 
• Schedule appointments and consultations 
• Process payments 
• Respond to inquiries 
• Send estimates and project updates 
• Communicate regarding insurance claims 
• Improve our website and services 
• Send marketing communications 
• Maintain business records 
• Detect fraud or misuse 
• Comply with legal obligations 

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

• Contractors and subcontractors 
• Payment processors 
• Marketing providers 
• Website hosting providers 
• CRM and customer management systems 
• Insurance claim processing partners 
• Legal or regulatory authorities when required by law 

These parties are only permitted to use your information as necessary to provide services on our behalf.

If you provide your mobile phone number, you consent to receive text messages from us related to appointments, estimates, project updates, customer service, and promotional communications.

Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access your personal information 
• Request correction of inaccurate information 
• Request deletion of your information 
• Opt out of marketing communications 

To exercise these rights, please contact us using the information below.

We retain personal information only as long as reasonably necessary for business, legal, tax, insurance, and operational purposes.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Fenwick Home Services
Greater Houston Area, Texas
Email: info@fenwickhs.com
Website: Fenwick Home Services